Thursday, 17 September 2009

Poor customer service

Why are we so poor when it comes to customer service? Me and my business partner expected some money from a deal and that money came in, our black sister at the bank told us we may not access that money because it need to stay for two day s in our business account. That made sense because it was a substantial amount, and then we opted to withdraw the one, which was already in our account just to secure the release of the work from our printers. My sister told us the money was there and available but she can’t access it. We had to fight so hard as to have her removed to another teller, which was also a long process, and a white sister did it in two minutes. Mind you this was our branch. Few days later we came in to withdraw substantial amount and the other black sister different from the one who failed us few days before told us she is waiting for authorisation which took more than half an hour and we had people service providers from that money. After half an hour we decided we had enough we drove to the Glen.

We were treated like kings there, they have dedicated tellers for business transaction not that they don't have a Carlton Centre but we were told to queue with everyone even if we are going to do business, with no questions asked at the Glen we got our money and left. Later we changed our Branch to the Glen.

Only today I was at one of those long queues at Shoprite, when I was just six people away from the cashier a new cashier opened and we were directed towards her. She was so slow all people who I was behind them in my previous queue they were all gone. The worse news were to follow, this cashier doesn’t take debit cards she wants cash only. As to why they didn’t explain that before we join this queue only they know.

Instead of transferring those with debit cards to the next cashier we had to fend for ourselves and as you can imagine no one will just allow people to come in front of them especially at Shoprite store because they are always full, so me and my fellow debit card holders has to start afresh on another long queue. Thanks goodness things went smooth until another poor person got the same thing on the cashier next to us. But funny enough it was written up there that she doesn’t accept credit cards and debit cards. Sanity prevailed the cashier asked me if she could accommodate him in front of if which I agreed, but the question is why didn’t the other cashiers did the same.

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